10 Questions to Ask Your Plumber: A Guide for the Public


There are many plumbers who provide a wide variety of plumbing services. They can help with clogged toilets, blocked drains and faulty plumbing fixtures. But how do you find the right plumber for your home? Here are ten questions that you should ask when deciding on which company to hire for your job.

1. Do they offer 24-hour emergency service?

Knowing when an emergency happens, can be difficult. If you have a plumbing problem at night or on the weekend, it may take hours for someone to show up if they are not available 24-hours.

This situation is particularly important because of two things:

  • Emergencies need to be dealt with quickly and efficiently
  • In many cases there will also be a cost increase for services rendered after normal business hours – which could become very expensive depending on how long the work takes.

Before you call a plumber to look at your leaky faucet, it would be wise to find out what service type they provide. You can typically research their website or “Google” them to see if they provide 24-hour emergency service.

  • “Emergency plumber Newcastle”
  • ” Newcastle Plumbing services 24hr”
  • “Newcastle plumbers 24hr”
  • “Plumbing Newcastle 24hr service”

The good news? It’s easy enough to get this information and just as important that you do so right away before wasting money on unnecessary repair costs.

2. Are their technicians certified to work on gas lines?

The first thing you need to do is ask them if they are certified for working with gas lines and then make sure that their technicians understand how to work on it without disrupting the service or causing an explosion.


If not, hire another company who properly understands what they’re doing so you don’t risk your home becoming engulfed in flames due to faulty installation of pipes or natural gas leaks.

3. What is their warranty policy like?

Warranty policies vary, so it’s always a good idea to ask. You want to make sure that you’re not paying for repairs on damages outside of the warranty range.

If there are any issues or concerns about their workmanship after they leave your property, then you need to know what kind of protection you have in order to take action and get reimbursed accordingly without having your pocketbook suffer by footing the bill.

Also, it’s important to make sure that they’re using quality products and materials. If you purchase a warranty from them it should cover these items, but there are no guarantees if the company goes bankrupt or out of business after your work is complete.

Some plumbers have their warranties posted on their website for customers to review prior to signing any contracts. Other times you may need to ask the customer service department about what kind of coverage will be provided once everything has been completed in order to keep things moving forward without having an issue arise at a later date and time when you least expect it.

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4. How much does it cost to call them out for an estimate or diagnosis visit before any work begins?

Generally, most plumbing service companies will provide a free estimate or diagnosis visit for you.

This way, they can determine what your problem is and come up with different solutions to fix it. As such, the costs of this part of their work are already covered before any repair work begins- but that doesn’t mean no cost at all!

For example: if they offer a free evaluation, then there may be an hourly charge when gathering materials. The repairs themselves might require payment upfront in order to purchase new parts (like $500 worth). This could also entail re-plumbing which requires permits from city hall ($300).”

That is why it is very important to ask these questions before the plumber arrives to your home.

5. What kind of certifications do they have, if any at all?

You should ask your plumber about their qualifications and what certifications they have. Any reputable plumbing service should be able to provide you with the information on how qualified they are, and any of these credentials can tell you something about that company’s level of quality.

A good place to look for this information is by checking out a company’s website or brochure – if it doesn’t come up as part of your research then don’t hesitate to ask them directly!

Remember: not all credentials may apply in every country, so make sure you know where the business originates from before asking questions regarding local regulations.

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6. How long have they been in business?

Knowing the length of time that your plumber has been in business is a good indicator of how reliable they are. If the plumbing company’s history goes back many years, you can feel confident that they will have been able to build up their reputation and be trustworthy.

It is always a good idea to research how long your plumbing company has been in business before you go ahead and book them.

7. What is their emergency service response time?

When emergency services are needed for plumbing, it is imperative that the plumber arrives within 60 minutes.

The typical service call occurs when you notice a problem and then contact them to come out with an appointment. There will be no emergency response charge at this point in time.

Other emergencies might include flooding or other disasters which occur outside your home around pipes, drains and sewer lines on public property. They will make every effort to respond as quickly as possible but there may be charges associated with these services depending on geographical location and insurance requirements of client’s home owners’ association if applicable.”

8. What is their customer service policy?

Knowing their customer service policy and how they approach customer complaints is important. Some plumbers may have a limited guarantee – which means you’re not covered if the problem persists after their visit. Others might offer to come back for free should any issues arise in the future.

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It is important to make sure you are happy with the plumber’s customer service policy before they arrive to ensure everything goes smoothly.

9. Is there anything that they won’t do?

Some plumbers might refuse to work on your piping if it’s lead, while others won’t touch a leak unless you have water coming in from other sources. This can really limit the services available and is something that should be checked before hiring any plumber.

Again, this might seem like an odd question but it will help avoid any surprises later down the line. It is important to keep this in mind before you hire any plumber.

10. What are their overall prices?

Lastly, ask your plumber what their prices are.

If you’ve researched the company, then it should be fairly easy to compare them in terms of price and services offered. If not, you can usually see this information on a website or on their signage when they show up at your house. You want to make sure that you know exactly what each service entails before agreeing to anything, this way there won’t be any surprises!

You can ask all these questions that we have shared with you, and then make a decision on what’s best for your needs. Remember that it is always better to consult with a professional plumber in Newcastle before making any major plumbing decisions, this way you can get the best advice and avoid any costly mistakes.

You may also like to read: What does a plumber do?